Leadership - Social and Emotional Intelligence - Positive Psychology - Applied Neuroscience - Coaching - Training
Practical articles containing resources and strategies for leaders, managers, and human resources teams to help you develop yourself, your team, and your organisation.
When you step into a coffee shop, restaurant, or store, the quality of their products might catch your attention, but it's often exceptional customer service that transforms a one-time visit into a lasting relationship.
Customer service is the critical ingredient that makes a business truly stand o...
Sandy has been looking for a new pair of running shoes. However, despite the several stores she visited, she just couldn't seem to find the right pair.
There was this shoe that had a beautiful design and colour. However, upon trying it on, the fit seemed a bit awkward. Some shoes fit her like a C...
Experts say that to do away with a bad habit you have to replace it with a new one. But what can replace a bad experience so it own’t thrive in our minds? What could replace that awful feeling of having been served the worst version of our faved dish so that we can still digest it? What can make...
